VoLTE Systems Customer Support Services:
At VoLTE Systems we understand that your network must be in constant good health to ensure reliable and efficient service to your customers.
To accomplish this, access to timely, comprehensive technical information and skilled resources is critical. Our VoLTE Systems WorldCare support portfolio provides the backup support that you demand and lets you select from options that augment your in-house technical expertise. More than just a simple break-fix service, VoLTE WorldCare also incorporates proactive features that will enhance the performance of your network and your team.
The VoLTE Systems Technical Services team offers a portfolio of Worldcare Service program support services to all our channel partners, resellers and end-customers, including:
- Gold and Platinum Levels of Support
- Warranty Services
- Professional Services
Gold Level Support
LThe VoLTE Systems Gold Level Support package includes the following services:
- Live-Person Support via phone, fax, and email from VoLTE Systems trained technical services staff during office hours. Together with our accredited network of Certified Service Partners, VoLTE Systems will work with you to solve configuration, interoperability or operational issues.
- Software Updates are available and downloadable via our customer portal.
- The VoLTE Systems Knowledgebase offer answers to most questions about installation, set-up, and operation. Also available via the Knowledgebase are our product manuals and tech notes for all of our products.
Platinum Level Support
VoLTE Systems Platinum Level offers 24/7 Support address the high-end service requirements of Telecom carriers, Internet service providers, and other organizations that need guaranteed response and resolution times or evening and weekend service.
- Platinum Level Support guarantees a 4-hour response time and 8-hour remedy time during regular business hours for any critical incident
- VoLTE Systems support staff are available 24 hours a day, 7 days a week to address product issues anywhere in the world.
- Standard One-Year Warranty - comes with every VoLTE Systems product sold. VoLTE Systems will repair or replace the defective product within one year of purchase. Terms and Conditions available on request
- Extended Warranty - extends standard warrantee for up to five years
- Enhanced Warranty with Advance Replacement - VoLTE Systems will ship an advanced replacement of the failed product with next-day delivery subject to shipping destination. Coverage may be purchased for up to five years.
VoLTE Systems offers professional services that are aimed at assiting our channel partners, resellers and end-users to make the best use of our products or advise on complex designs. VoLTE Systems Certified Partners also provide professional services ranging from network design consulting and network planning to installation and maintenance contracts for VoLTE Systems products. You can hire VoLTE Systems networking professionals for a few hours or several days to consult with you about network design solutions built on VoLTE Systems products or integration into third party products. VoLTE Systems can provide remote support to develop complete configurations files or travel to site to manage the entire installation. Please contact your VoLTE Systems sales manager for a quote.